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Terms and Conditions


By authorising Skeletons in the Closet to carry out the research, you agree to these terms and conditions which form the contract between Skeletons in the Closet and yourself.

Assessment and Research

We will provide a free initial assessment of the family line (s) that you wish us to research. Once assessed, we will advise you of the likelihood of a successful outcome. It is very unusual that we are not able to go ahead with the research but should we decide that the records available to us will limit the research to such an extent that it would be impossible to provide a worthwhile report, then we will advise you and discuss the other options available.

Once the decision is made to go ahead with the research we require payment of a non-refundable deposit before we will continue with further research. Payment can be made by bank transfer or PayPal

Genealogy often involves examining original, transcripts or images of historic documents. These may be unclear, misleading, incorrect or even contradict other sources. We accept no liability for any any errors in transcripts from these sources or conclusions derived from them.

No guarantee is made that any research assignment will lead to positive results. The documents that contain the required information may not have survived or may never have existed. Ancestors sometimes went to great lengths to conceal their identity, such as falsely giving information which means that it is not possible to establish the truth. The quality of the old records can sometimes make them difficult to read.


Completion of Research

Once we have completed the research we will produce the documentation. This will be delivered to you electronically by email address or for a small added fee, we will send a printed copy and/or a copy on CD to you to your mailing address. For all orders, we will require your full postal address and contact details. We will require payment in full of outstanding fees before we will release any reports, CDs or other documentation relating to the research.

Gift Certificates

Gift Certificates expire on the date displayed at the bottom of the certificate or one year from the date of issue whichever is the longer.

Errors and Omissions

Please note that surviving records are often misleading or inaccurate.

Many historical records are illegible with varying degrees of clarity of handwriting, multiple spellings of surname and variations can result in a variety of errors. Some electronic databases often contain erroneous transcriptions of original text. So, for these reasons, all family tree research projects are susceptible to the occasional inaccuracy. We will do our very best to make every reasonable effort to verify the findings of the research, however, we cannot guarantee the accuracy of the findings where evidence is unreliable or contradictory.

Should you believe there is a mistake in any of our research then please contact us so that we can, at our discretion, carry out further research to rectify the error. If errors or omissions are discovered after the work has been submitted to the customer, due to additional research being carried out by other parties, we cannot be held responsible for those errors or omissions.

If any errors or omissions are discovered as a result of misinformation provided by the customer, we will be pleased to arrange for editing and where applicable re-printing of relevant documents for a small additional fee.

Skeletons in the Closet do not undertake work involving heir searches or any work where there are disputes regarding descendants of any deceased person. We will not be liable for any work undertaken where this situation has not been disclosed or mentioned prior to the research being undertaken.

Refund of Payments Made

The deposit is non-refundable. The final payment is made at the completion of the research work and therefore considered payment for all services rendered and for purchase of certificates. This payment is also non-refundable.

Payment Terms

Payment of invoices must be made within 14 (fourteen) days from the date of issue of the invoice. Failure to pay on time may result in additional charges and a delay in receiving your final reports.


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